superstoreitems.com makes every effort to ship your item(s) as quickly as possible.
All orders will be processed within 24-48 hours. Orders are not processed or shipped on Saturday or Sunday and Holidays,
We use the UPS, FEDEX, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery.• Orders cannot be re-routed while in transit
Shipping usually takes just a few days however we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate only.
We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability and does not deliver to PO and APO/FPO box addresses.
All returns or exchange request must be made within 14 days After receiving the item,
Refund will be given as: Money Back
Return shipping will be paid by: Buyer
Additional return policy details: We gladly accept returns under the following conditions: Merchandise must be returned unopened within 30 days of receipt, in its original condition with the original packaging and packing slip. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. After we receive your item, you will receive a full refund. Any shipping cost you incur to return the product will not be refunded..
You must have a Return Authorization(RA) number before returning any merchandise to us. Any returns without a RMA number will be refused.
Contact us for a return number RMA before sending the item back.
Shipping is not refundable on returns. A 20% restocking fee will apply on all non-damaged items that are returned.
All refunds will be reflected on customer accounts only once the item is received.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.
Fulfillment mistakes that make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Returns and sipment mistakes also require a RMA number.
Software, video games, Perfume and Cologne are not returnable or refundable due to the nature of these product.